Exploristers is committed to protecting the privacy and personal data of our customers and website visitors. This Privacy Policy explains what personal information we collect, how we use it, how we protect it and your rights in relation to it.
This policy applies to all personal data collected through our website, booking forms, email correspondence and any other means by which you interact with us. By using our services, you consent to the collection and use of your information in accordance with this policy. We process personal data in accordance with applicable Sri Lankan data protection laws and any other applicable legislation.
We collect only the personal data that is necessary for us to provide our services effectively and safely. The categories of personal data we may collect include:
We collect basic personal information necessary to identify you and maintain communication throughout your booking. This includes your full name, email address, telephone number and postal address. This information allows us to confirm your reservation, send you relevant tour details and updates, issue invoices and reach you in the event of any changes or emergencies relating to your booking.
For certain tours, particularly multi-day or overnight tours, we may collect passport or national identity document details, including document number, nationality, date of birth and date of expiry. This information may be required for local permits, accommodation check-in or legal compliance.
We collect payment details as necessary to process your booking. Payment card information is handled exclusively by our authorised payment processors and is not stored on our systems.
For adventure tours or tours with physical demands, we may collect relevant health or medical information to ensure your safety and the safety of others. You are not obliged to provide this information; however, we may be unable to accept your booking if health information is essential for safe participation.
We collect anonymised data about how visitors use our website through Google Analytics. This may include pages visited, duration of visit, browser type, device type and approximate geographic location. This data does not identify you personally.
We collect personal data through the following means:
We use your personal data for the following purposes:
We will not use your personal data for any purpose that is incompatible with the purposes listed above without your consent.
We may share your data with the following third parties only to deliver our services.
We share payment information with our authorised payment processing partners to facilitate secure transactions. These partners are bound by their own data protection obligations and are prohibited from using your data for any other purpose.
Where your tour involves local guides or third-party tour operators, we may share relevant booking and identity information with them to ensure the smooth delivery of your tour.
For round tours or overnight tours, we may share your name, contact details and identification information with hotels or other accommodation providers, as required for check-in and legal compliance.
We may reveal your personal data to government agencies, law enforcement or other regulatory bodies, where required to do so by law or where we believe such disclosure is necessary to protect the rights, property or safety of Exploristers, our customers or others.
We take the security of your personal data seriously. We implement appropriate technical and organisational measures to protect your data against unauthorised access, accidental loss, destruction or disclosure. These measures include:
While we take all necessary precautions, no method of electronic storage or transmission is fully secure. We cannot guarantee absolute security and accept no liability for unauthorised access resulting from circumstances beyond our control.
Personal data is retained only for as long as is necessary to fulfil the purposes for which it was collected or as required by applicable law. After this period, data will be securely deleted or anonymised.
Our website uses cookies and similar tracking technologies to improve your browsing experience and to collect anonymised usage data. We use Google Analytics to understand how visitors interact with our website. Google Analytics sets cookies on your device to collect information such as the number of visitors, pages visited and source of traffic.
The data collected through Google Analytics is anonymised and does not identify you personally. You can opt out of Google Analytics tracking by installing the Google Analytics opt-out browser.
You may adjust your cookie preferences at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.
You have the following rights in relation to your personal data held by Exploristers:
To exercise any of these rights, please contact us. We will respond to all requests within a reasonable timeframe and in accordance with applicable law.
If you have any questions, concerns or requests relating to this Privacy Policy or the handling of your personal data, please contact us at:
If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection authority in Sri Lanka.
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The current version will always be available on our website and we encourage you to review this policy periodically.
Effective Date: 2 April 2026
